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Mail Order Hotline

01228 554138


International customers - Please contact store direct


REFUND AND EXCHANGE POLICY


We are happy to exchange or refund any item returned in a saleable condition with a receipt within 28 days*.

A refund will be issued by the original payment method, to the value of the item printed on the receipt.
For debit/credit card refunds, the card and the cardholder must be present. Otherwise the purchase will be refunded onto a gift voucher.

Refunds from gift receipts will be given onto a gift voucher **.

If you do not have a receipt, we may, at our discretion offer an exchange to the value of the current or most recent selling price. This does not restrict your rights to return faulty items with proof of purchase.

Items in a multi-buy offer, returned without a receipt, will be exchanged at the lowest multi-buy price or the most recent selling price, whichever is the lower.